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We take complaints about our work, staff and levels of service very seriously. If you are not satisfied with any aspect of our service, please follow the process for raising a formal complaint.
We can only handle complaints about the work, staff and levels of service provided by SJD. We can’t deal with:
It is easier for us to resolve complaints if you make them directly to the accountant/office concerned. Please call or e-mail your accountant at the local office in the first instance. They will aim to resolve any problems immediately. If they are unable to resolve the issue to your satisfaction they will escalate your complaint to a Senior Accountant in their Team. Should you not wish to complain to the local office, there are alternative methods for you to register your complaint.
Please contact us via email:
Or by post:
SJD Accountancy Ltd.
We will need:
When you have made your complaint, we will:
Stage 2 investigations deal with four types of complaint:
Stage 2 complaints will be handled by a Senior Accountant within the organisation who will:
If we need longer than 5 working days to resolve the complaint we will agree a revised time frame with you and keep you updated on progress.
If you are not satisfied with the outcome of your formal complaint and wish to take the matter further, please request the investigating Senior Accountant to escalate the matter to a Team Manager or Senior Team Manager who will review the information and advise you of the expected response time to resolve, taking in to account the complexity of the investigation. We currently are not supervised by a regulatory body or an accountancy institute so we will work directly with you to resolve the elements of your dissatisfaction at every stage in this process.